Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for furniture items?
Most of our home decor items ship within 2-3 business days. Larger furniture pieces may take 7-14 business days for delivery depending on your location and the white-glove service selected.
Do you offer a warranty on TreasureBox products?
Yes, all TreasureBox furniture items come with a standard 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that return shipping fees may apply for non-defective items.
Are the materials used in your products eco-friendly?
We prioritize sustainability by sourcing FSC-certified wood and recycled textiles whenever possible. Specific material details can be found on each individual product page.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
Do you provide assembly services?
We offer optional professional assembly services for an additional fee at checkout. If you prefer to DIY, all items include comprehensive instructions and necessary hardware.